> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crafter.net.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Management

> Review, filter, assign, and resolve player support tickets and configure departments.

The Crafter Ticket Management module provides a unified helpdesk workflow for your staff team to resolve player inquiries, account disputes, and payment tickets.

Navigate to [Dashboard > Tickets](https://app.crafter.net.tr/tr/dashboard/tickets) to inspect support queues.

<Frame caption="Support Tickets Dashboard Overview">
  <img src="https://mintcdn.com/crafter/AHYFB6Q1y4_mtmhh/images/app.crafter.net.tr_tr_dashboard_tickets.png?fit=max&auto=format&n=AHYFB6Q1y4_mtmhh&q=85&s=ee829a8f7ec61ab1c328f482c94592c7" alt="Tickets Dashboard" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets.png" />
</Frame>

***

## Quick Navigation & Overview

* **All Tickets:** Total volume of support requests with instant list filtering.
* **Manage Categories:** Organize tickets into colored departments (Technical Support, Billing, Bug Reports).
* **Canned Responses:** Manage pre-written macro responses for rapid resolution.

***

## Managing & Filtering Tickets

Inspect all tickets at [Dashboard > Tickets > List](https://app.crafter.net.tr/tr/dashboard/tickets/list).

<Frame caption="Tickets List Interface">
  <img src="https://mintcdn.com/crafter/AHYFB6Q1y4_mtmhh/images/app.crafter.net.tr_tr_dashboard_tickets_list.png?fit=max&auto=format&n=AHYFB6Q1y4_mtmhh&q=85&s=e5dabedd13f82bb954677f0e6cd17428" alt="Tickets List" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets_list.png" />
</Frame>

### Status Filters

* **All:** Full ticket repository.
* **Open:** Newly created requests awaiting first staff reply.
* **Answered:** Staff responded; awaiting player feedback.
* **In Progress:** Under active investigation.
* **Closed:** Resolved inquiries.

***

## Ticket Categories & Departments

Color-code departments for easy triage at [Dashboard > Tickets > Categories](https://app.crafter.net.tr/tr/dashboard/tickets/categories).

<Frame caption="Ticket Categories Interface">
  <img src="https://mintcdn.com/crafter/AHYFB6Q1y4_mtmhh/images/app.crafter.net.tr_tr_dashboard_tickets_categories.png?fit=max&auto=format&n=AHYFB6Q1y4_mtmhh&q=85&s=01ba3668dc1d091fc62990e0ebba105a" alt="Ticket Categories" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets_categories.png" />
</Frame>

### Creating a Category

<Steps>
  <Step title="Open Creator">
    Click **+ Create** on the Categories page.
  </Step>

  <Step title="Configure Properties">
    * **Name:** Title (e.g., *Billing Inquiries*, *Bug Reports*).
    * **Description:** Purpose and scope.
    * **Color:** HEX accent color (e.g., `#3B82F6`).
    * **Sort Order:** Priority index.
    * **Active:** Publish toggle.
  </Step>

  <Step title="Save">
    Click **Save** to activate.
  </Step>
</Steps>

<Frame caption="Category Creator Drawer">
  <img src="https://mintcdn.com/crafter/AHYFB6Q1y4_mtmhh/images/app.crafter.net.tr_tr_dashboard_tickets_categories1.png?fit=max&auto=format&n=AHYFB6Q1y4_mtmhh&q=85&s=5c1e8e6de05fc61ee06802fdca4a8b34" alt="Category Creator" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets_categories1.png" />
</Frame>