> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crafter.net.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Canned Responses (Templates)

> Create pre-written response macros and automated ticket opening messages.

The Crafter Canned Responses module empowers support agents to deliver quick, consistent answers to repetitive questions and standard operating procedures.

Navigate to [Dashboard > Tickets > Templates](https://app.crafter.net.tr/tr/dashboard/tickets/templates) to manage template macros.

<Frame caption="Canned Responses Overview">
  <img src="https://mintcdn.com/crafter/Rc_cTqRP9Y9PQ344/images/app.crafter.net.tr_tr_dashboard_tickets_templates.png?fit=max&auto=format&n=Rc_cTqRP9Y9PQ344&q=85&s=5970ca6aceb4f5c6371801ce1bf10656" alt="Templates Overview" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets_templates.png" />
</Frame>

***

## Creating a Response Template

<Steps>
  <Step title="Open Template Creator">
    Click **+ Create** in the top right corner.
  </Step>

  <Step title="Configure Template Content">
    * **Name:** Title or internal label (e.g., *Payment Confirmation Greeting*, *Technical Investigation Initial Reply*).
    * **Content:** Rich text message formatted with bullet points, links, and bold highlights.
    * **Auto-Reply:** Toggle on if this response should automatically send upon ticket creation.
    * **Make Default:** Set as the default pre-filled macro for staff members.
  </Step>

  <Step title="Save Template">
    Click **Save** to enable the macro across your team.
  </Step>
</Steps>

<Frame caption="Template Creator Drawer">
  <img src="https://mintcdn.com/crafter/Rc_cTqRP9Y9PQ344/images/app.crafter.net.tr_tr_dashboard_tickets_templates1.png?fit=max&auto=format&n=Rc_cTqRP9Y9PQ344&q=85&s=89f3aecd01242d8d5ebce0378b4df511" alt="Template Creator Drawer" width="1920" height="919" data-path="images/app.crafter.net.tr_tr_dashboard_tickets_templates1.png" />
</Frame>