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The Crafter Help Center Categories module lets you arrange support documentation, knowledge base articles, and onboarding tutorials into structured categories. Navigate to Dashboard > Content > Help Center > Categories to manage help categories.
Help Center Categories Overview

Help Center Categories Management Interface


Help Categories Table

  • Category Name: Section title shown in the knowledge base.
  • Description: Summary of topics covered in this category.
  • Sort Order: Numerical priority index determining page position.
  • Status: Active (published) or Draft (hidden).

Creating a Category

1

Open Category Creator

Click + Create Category in the top right corner.
2

Configure Metadata

  • Category Name: Title (e.g., Account & Security, Store & Billing).
  • Icon (Tabler): Tabler icon identifier (e.g., IconHelp, IconShield, IconCreditCard).
  • Description: Brief overview of the category scope.
  • Sort Order: Display order (e.g., 0, 1, 2).
  • Active: Publish toggle.
3

Save

Click Save to publish the category.
Category Creator

Help Center Category Creator Drawer